Effective Date: June 10, 2026 | Last Updated: June 10, 2026
IronGate Technology Logistics LLC ("IronGate," "we," "us," or "our") respects the privacy of our customers, prospective customers, website visitors, vendors, business partners, shipping recipients, installation contacts, and other individuals whose personal information we may process. This Privacy Policy explains how IronGate collects, uses, discloses, retains, and protects personal information in connection with our website, including igtl.io, requests for quotes or information, customer support, IT hardware and software procurement, cloud and licensing services, shipping and delivery coordination, onsite installation, white-glove deployment, asset lifecycle management, warranty administration, returns, equipment recovery, recycling, data destruction, Procurement-as-a-Service offerings, subscription services, business communications, and other services that reference this Privacy Policy. This Privacy Policy does not replace or modify the terms of a written customer agreement, statement of work, data processing agreement, confidentiality agreement, or other contract. When IronGate processes personal information on behalf of a business customer, the applicable customer agreement and the customer's instructions may govern how that information is handled.
Personal information generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household. It generally does not include publicly available, aggregated, or deidentified information. The personal information we collect depends on how an individual or organization interacts with IronGate. We may collect contact and business information such as a person's name, job title, department, company or organization name, business email address, telephone number, billing address, shipping address, installation location, preferred communication method, and information included in messages, forms, support requests, or other communications. We may also collect information about a person's authority to place orders, approve purchases, receive equipment, or act on behalf of an organization. When a customer or prospective customer requests a quote, purchases equipment, obtains software licensing, or uses our procurement services, we may collect information about the requested products and services, quantities, configurations, hardware specifications, software requirements, manufacturer preferences, license quantities, subscription terms, renewal dates, purchase orders, internal reference numbers, pricing, discounts, invoices, transaction history, fulfillment status, warranty coverage, and communications relating to purchasing decisions or technical requirements. Depending on the payment method, we may collect or receive billing contact information, billing addresses, purchase order details, bank or ACH information, check information, payment confirmations, credit approval information, payment-term information, transaction identifiers, and information necessary to process refunds, credits, adjustments, or disputed payments. Credit card and electronic payment information may be collected and processed directly by a third-party payment processor. In those cases, IronGate may receive limited transaction information, such as the card type, the last four digits of the card, the payment status, and a transaction identifier, rather than the complete payment-card number. To coordinate shipping, delivery, pickup, installation, and onsite services, we may collect the names and contact information of recipients and onsite contacts, delivery and installation addresses, suite or floor numbers, room locations, loading dock instructions, receiving-area details, delivery windows, scheduling information, carrier tracking numbers, proof of delivery, recipient signatures, site-access instructions, parking information, security-desk procedures, building-entry requirements, equipment-placement information, workstation assignments, and communications with customers, carriers, technicians, facilities personnel, and other project participants. Where appropriate, we may also collect photographs documenting equipment condition, delivery, placement, installation, or completion. Customers and recipients should not provide permanent passwords, alarm codes, or other sensitive access credentials unless the information is necessary for the service and the person providing it is authorized to do so. In connection with installation, configuration, inventory, warranty, maintenance, support, repair, replacement, recycling, or lifecycle-management services, we may collect technical and asset information such as device type, manufacturer, model, serial number, asset tag, inventory number, MAC address, hostname, device identifier, hardware configuration, operating-system information, warranty status, expiration dates, assigned user, department, office location, installation location, software-license information, configuration status, deployment status, service history, repair history, replacement history, RMA details, equipment condition, chain-of-custody information, pickup records, transfer records, recycling status, destruction status, and certificates or records of erasure, recycling, or destruction. IronGate may receive, transport, install, recover, service, erase, recycle, or destroy equipment that contains data belonging to a customer or to the customer's employees, users, clients, or other individuals. Information stored on customer equipment is referred to in this Privacy Policy as "Customer Data." IronGate does not acquire ownership of Customer Data. We access or process Customer Data only as reasonably necessary to provide the requested services, comply with customer instructions, maintain security, investigate incidents, or satisfy legal obligations. Customers are responsible for determining whether equipment contains regulated, confidential, sensitive, or legally protected information. Customers are also responsible for maintaining appropriate backups, providing accurate handling or destruction instructions, obtaining required permissions and consents, and notifying IronGate of any special legal, regulatory, contractual, or security requirements before transferring equipment to us. The handling of Customer Data may also be governed by a customer agreement, statement of work, data processing agreement, business associate agreement, confidentiality agreement, or other written instructions. When IronGate provides equipment recovery, media handling, recycling, or data-destruction services, we may collect customer authorizations, service instructions, device identifiers, media identifiers, asset numbers, pickup records, transfer records, the names or identifiers of individuals releasing or receiving equipment, dates and times of custody transfers, processing locations, erasure or destruction methods, processing results, exception records, photographic or video evidence when agreed upon, recycling records, downstream disposition information, and certificates of data destruction or disposition. Certain records may be retained after equipment has been erased, recycled, or destroyed in order to document performance of the service, establish chain of custody, satisfy audit requirements, resolve disputes, or comply with legal or contractual obligations. If IronGate provides customer accounts, online portals, recurring plans, subscriptions, or account-based services, we may collect usernames, account identifiers, authentication information, account permissions, authorized-user information, subscription details, billing status, quote activity, service activity, communication preferences, and account-support records. When individuals communicate with IronGate by email, telephone, website form, text message, support platform, video conference, or another method, we may collect the contents of the communication, attachments, the date and time of the communication, routing information, support history, internal notes, and related business records. Calls or meetings may be recorded or transcribed when appropriate and when notice or consent is provided as required by applicable law. When a person visits our website, IronGate or our service providers may automatically collect technical and usage information such as the person's Internet Protocol address, browser type, browser version, device type, operating system, referring page, exit page, pages viewed, links selected, date and time of access, duration of the visit, approximate location derived from an IP address, cookie identifiers, website interaction information, performance data, diagnostic data, and information relating to website errors or security events. We may also collect information about manufacturers, distributors, shipping carriers, installation technicians, subcontractors, recyclers, consultants, and other vendors or business partners. This information may include contact details, company information, professional qualifications, certifications, insurance information, compliance records, tax documentation, payment information, service areas, availability, performance information, contracts, transaction records, and identity-verification or background information where appropriate and legally permitted. If an individual applies for employment or contract work with IronGate, we may collect contact information, resumes, employment history, education, professional skills, certifications, references, work-authorization information, interview notes, compensation expectations, background-screening information where legally permitted, and other information voluntarily provided during the application process.
IronGate may collect personal information directly from individuals, customers, prospective customers, employees of customer organizations, authorized purchasing representatives, account administrators, shipping recipients, onsite contacts, manufacturers, distributors, technology vendors, software publishers, cloud-service providers, payment processors, banks, carriers, freight companies, installation technicians, subcontractors, warranty providers, repair providers, RMA providers, recycling companies, data-destruction partners, marketing providers, analytics providers, website-service providers, public records, referral sources, and other parties acting with an individual's authorization or as otherwise permitted by law.
IronGate may use personal information to prepare and respond to quote requests, recommend hardware or software solutions, source and procure technology products, create and process orders, arrange shipping and delivery, coordinate installation and pickup services, communicate with recipients and onsite contacts, configure and deploy equipment, administer warranties, repairs, replacements, renewals, and RMAs, manage assets throughout their lifecycle, recover equipment, perform data erasure, arrange recycling or destruction, issue chain-of-custody records and destruction certificates, provide technical and customer support, administer subscriptions, and fulfill our contractual obligations. We may use personal information to operate our business, including maintaining customer and vendor records, processing invoices and payments, administering customer accounts, coordinating employees and contractors, managing carriers and service partners, conducting accounting and financial reporting, performing audits, managing inventory, evaluating vendors, planning service capacity, maintaining business continuity, training personnel, improving internal processes, resolving disputes, and establishing, exercising, or defending legal claims. We may use personal information to communicate with customers, prospects, recipients, vendors, and other business contacts. These communications may include responses to inquiries, quotes, order confirmations, shipping notices, delivery updates, appointment reminders, installation instructions, support updates, invoices, warranty notices, renewal reminders, product recalls, security notifications, service changes, requests for feedback, and marketing or promotional communications permitted by law. Recipients may opt out of promotional emails by using the unsubscribe link included in the message or by contacting IronGate. Opting out of promotional communications will not prevent IronGate from sending transactional, operational, legal, or service-related communications. IronGate may use personal information to authenticate users and authorized representatives, prevent fraud, monitor suspicious activity, protect customer equipment and information, secure our website and systems, manage account access, maintain chain-of-custody records, investigate incidents, respond to claims, enforce agreements, and protect the rights, safety, property, and security of IronGate, our customers, our personnel, and others. We may also use personal information to understand how our website and services are used, diagnose performance problems, identify errors, improve service delivery, evaluate customer needs, analyze business trends, measure the effectiveness of communications, conduct internal research, prepare reports, and create aggregated or deidentified information. IronGate may use and disclose personal information as necessary to comply with laws, regulations, court orders, subpoenas, government requests, product-safety requirements, warranty obligations, recall requirements, import and export rules, tax requirements, accounting obligations, insurance requirements, audit obligations, contractual commitments, and other legal or compliance responsibilities.
IronGate may disclose personal information to service providers that support our operations, including website-hosting providers, cloud-infrastructure providers, email and telephone providers, messaging platforms, customer-relationship management systems, support platforms, payment processors, accounting providers, invoicing systems, cybersecurity providers, fraud-prevention vendors, authentication providers, analytics providers, cloud-storage providers, productivity-software providers, electronic-signature providers, records-management companies, auditors, insurers, attorneys, consultants, and other vendors that perform services on our behalf. These providers may use personal information only as necessary to perform the applicable services or as otherwise permitted by contract and law. We may disclose information to manufacturers, distributors, software publishers, cloud-service providers, and technology vendors when necessary to obtain pricing, confirm product availability, register products, fulfill orders, provision software or cloud licenses, administer renewals, activate warranties, submit support requests, process repairs, handle returns, or complete RMA claims. We may disclose recipient names, addresses, telephone numbers, delivery instructions, equipment details, and order information to carriers, couriers, freight providers, warehouses, fulfillment partners, and other logistics providers when necessary to complete a shipment, delivery, pickup, or return. IronGate may disclose information to authorized technicians, subcontractors, installers, recyclers, and data-destruction providers who perform delivery, configuration, installation, repair, asset recovery, media handling, recycling, or destruction services. Information provided to these parties will be limited to what is reasonably necessary for them to perform the assigned service. We may disclose personal information to a person's employer, organization, account administrator, purchasing representative, project manager, facilities department, security personnel, delivery recipient, authorized user, or another party the customer directs us to communicate with. We may also disclose information to parties that are reasonably understood to be involved in the applicable order, transaction, service request, or project. IronGate may disclose personal information to attorneys, accountants, auditors, banks, insurers, consultants, and other professional advisers when reasonably necessary for them to provide services, evaluate risk, complete audits, process transactions, maintain insurance coverage, or protect IronGate's legal and business interests. We may disclose personal information when we believe in good faith that disclosure is necessary to comply with applicable law, respond to legal process, satisfy a lawful government request, enforce a contract, prevent fraud, investigate illegal activity, respond to a cybersecurity incident, protect individuals from harm, defend a legal claim, or protect the rights, property, safety, and security of IronGate, our customers, our employees, or others. Personal information may also be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, business transition, due-diligence review, or similar corporate transaction. We may disclose personal information for another purpose when an individual or customer directs us to do so or provides appropriate consent.
IronGate does not sell personal information in exchange for money. IronGate does not knowingly share personal information for cross-context behavioral advertising or process personal information for targeted advertising as those terms are defined under applicable state privacy laws. IronGate does not knowingly sell or share the personal information of individuals under 18 years of age. If our practices change, we will update this Privacy Policy and provide any legally required notices, consent mechanisms, or opt-out options before engaging in those activities.
IronGate's website may use cookies, pixels, scripts, local storage, and similar technologies to operate the website, maintain security, prevent fraud, remember preferences, support website forms, analyze website use, measure performance, diagnose errors, and improve the user experience. Users may manage cookies through their browser settings and, where available, through cookie-management tools provided on our website. Disabling or blocking certain cookies may affect the operation or functionality of the website. Where required by applicable law and technically supported, IronGate may recognize browser-based privacy preference signals, including the Global Privacy Control.
When IronGate processes personal information on behalf of a business customer in connection with procurement, installation, deployment, logistics, asset management, support, equipment recovery, recycling, or data-destruction services, IronGate generally acts as a service provider or processor. In those circumstances, the business customer generally determines the purposes and means of processing. IronGate processes Customer Data in accordance with the customer's documented instructions, the applicable service agreement, and applicable law. We use Customer Data only to provide contracted services, maintain security, investigate incidents, comply with legal obligations, or perform another purpose permitted under the governing agreement. IronGate does not sell Customer Data or use Customer Data to create consumer advertising profiles. Access to Customer Data is limited to personnel, technicians, subcontractors, and service providers that reasonably need the information to perform their duties. Individuals seeking to exercise privacy rights concerning information controlled by an IronGate customer should ordinarily direct their request to that customer. If IronGate receives a request relating to information controlled by a customer, we may refer the request to the customer or assist the customer in responding as required by contract or law.
IronGate maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, destruction, loss, alteration, or disclosure. Depending on the nature of the information and the services involved, these safeguards may include access controls, authentication requirements, role-based permissions, encryption in transit, encryption at rest where appropriate, endpoint protections, network-security measures, vendor-management procedures, confidentiality obligations, employee training, incident-response procedures, physical facility protections, asset-tracking controls, chain-of-custody procedures, secure erasure methods, and destruction processes. No transmission, storage system, website, network, or security measure is completely secure. As a result, IronGate cannot guarantee that personal information will never be accessed, used, altered, or disclosed without authorization. Customers and users are responsible for protecting account credentials, limiting access to their systems, maintaining appropriate backups, providing accurate service instructions, and promptly notifying IronGate of suspected unauthorized activity, lost equipment, compromised credentials, or other security concerns involving our services.
IronGate retains personal information for as long as reasonably necessary to provide products and services, complete transactions, maintain customer and asset records, administer warranties and licenses, manage subscriptions, process RMAs, document delivery and installation, maintain chain-of-custody records, document recycling or destruction, satisfy accounting and tax requirements, meet insurance and audit obligations, resolve disputes, prevent fraud, maintain security, enforce agreements, and comply with applicable law. Retention periods vary depending on the type of information, the nature of the service, customer instructions, contractual commitments, operational needs, legal obligations, audit requirements, and the sensitivity of the information. When personal information is no longer reasonably necessary, IronGate may delete it, securely destroy it, anonymize it, or convert it into aggregated or deidentified information. Backup copies may remain for a limited period until they are overwritten or deleted in accordance with our backup and retention procedures.
Depending on where an individual resides and subject to applicable legal exceptions, the individual may have the right to request confirmation of whether IronGate processes personal information about them, access personal information maintained by IronGate, correct inaccurate information, delete certain information, obtain a portable copy of certain information, receive information about the categories of personal information we collect, receive information about the sources and recipients of personal information, opt out of the sale of personal information, opt out of sharing for cross-context behavioral advertising, opt out of targeted advertising, limit certain uses of sensitive personal information, appeal a privacy-request decision, and receive additional information about our privacy practices. IronGate does not discriminate against individuals for exercising applicable privacy rights. However, certain rights may not apply in every circumstance. IronGate may retain or continue using information when reasonably necessary to complete a transaction, provide a requested service, maintain security, comply with law, exercise legal rights, satisfy contractual obligations, or perform another purpose permitted by law. Privacy requests may be submitted by email to igtl.info@igtl.io, by telephone at 1-833-484-5832, or by mail to IronGate Technology Logistics LLC, 1883 W Royal Hunte Drive, Suite 200, Cedar City, Utah 84720. Email requests should include the subject line "Privacy Request." A privacy request should include the requester's full name, contact information, relationship with IronGate, the right being exercised, and sufficient information for IronGate to locate the relevant records. IronGate may need to verify the requester's identity and authority before completing a request. Verification may involve matching information provided in the request with information already maintained by IronGate or requesting additional documentation. Verification information will be used only to process the request, prevent fraud, and maintain legally required records. Where permitted by law, an individual may designate an authorized agent to submit a request. IronGate may require documentation showing the agent's authority and may contact the individual directly to confirm the request. If applicable law provides a right to appeal a privacy-request decision, the appeal may be submitted using the same contact information with the subject line "Privacy Request Appeal."